AE 25.4 preview troubleshooting for render service permission issues
ThumbView preview error in the document search window Hard error when attempting to open a form from a query result Issue persisted after the initially suggested reset steps were attempted
Stop the render server service
Clear the render tables
Clear the render cache path
Restart the service
Run IIS reset
Clarification provided during troubleshooting:
Clear render tables with:
TRUNCATE TABLE CM_RSCACHE
TRUNCATE TABLE CM_RSJOBQUEUE
Clear the render cache path in Admin > Server Management > Rendering Server while the service is stopped
Event Viewer showed a 401 Unauthorized warning over port 8527
The render service was not running as Local System
Cache paths were configured on the D: drive
The impersonation account had local admin access, but the customer environment had security controls that affected the usual requirements
Attempting to convert the D-drive path to UNC for the render cache did not resolve the issue by itself
Resolution
Run the render service as Local System to match the previous 20.4 setup
Convert all D-drive folders to UNC shares
Add those shares to Storage Management
Place them in the correct locations in Admin
Re-run component registration for all components
Run IIS reset
Clear the render tables
Clear the render cache path
Restart the service
Run IIS reset
Clarification provided during troubleshooting:
Clear render tables with:
TRUNCATE TABLE CM_RSCACHE
TRUNCATE TABLE CM_RSJOBQUEUE
Clear the render cache path in Admin > Server Management > Rendering Server while the service is stopped
Event Viewer showed a 401 Unauthorized warning over port 8527
The render service was not running as Local System
Cache paths were configured on the D: drive
The impersonation account had local admin access, but the customer environment had security controls that affected the usual requirements
Attempting to convert the D-drive path to UNC for the render cache did not resolve the issue by itself
Resolution
Run the render service as Local System to match the previous 20.4 setup
Convert all D-drive folders to UNC shares
Add those shares to Storage Management
Place them in the correct locations in Admin
Re-run component registration for all components
Run IIS reset