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AppEnhancer – Key Reference Import Utility fails and logs errors in the Event Viewer

In AppEnhancer, when using the Key Reference Import Utility, you may encounter an error message related to AutoIndexKeyRefService.exe

Applies To Versions: 
All versions featuring Administrative Services

Snippet of Error from Event Logs: 
xtenderSolutions.AutoIndexKeyRefService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at XtenderSolutions.AutoIndexKeyRefService.AutoIndexKeyRefService.OnStop()
   at System.ServiceProcess.ServiceBase.DeferredStop()
   at XtenderSolutions.AutoIndexKeyRefService.AutoIndexKeyRefService.OnStart(System.String[])
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(System.Object)
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.ServiceProcess.ServiceBase.Run(System.ServiceProcess.ServiceBase[])
   at XtenderSolutions.AutoIndexKeyRefService.Program.Main()

Resolution:
Verify that Administrative Services is properly installed and configured within AE Administrator. Refer to the official installation guide for detailed steps here. Additionally, ensure the Component Registration Wizard (CRW) is executed for all components included with Administrative Services.