--- title: AppEnhancer - Render Server fails to process file with the following format (TIFF, JPG, PDF). description: In AppEnhancer, Render Server fails to process file with the following format (TIFF, JPG, PDF). --- [Skip to content](https://knowledgebase.metasource.com/appenhancer-render-server-fails-to-process-file-with-the-following-format-tiff-jpg-pdf#main-content) [![2026 MetaSource Logo - Light Background](https://knowledgebase.metasource.com/hs-fs/hubfs/Images/Logos/2026%20MetaSource%20Logo%20-%20Light%20Background.png?width=226&height=29&name=2026%20MetaSource%20Logo%20-%20Light%20Background.png)](https://www.metasource.com/) Open main navigation Close main navigation - [Go to Customer Portal](https://clientsupport.metasource.com/tickets-view) [Go to Customer Portal](https://clientsupport.metasource.com/tickets-view?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#troubleshooting) # AppEnhancer - Render Server fails to process file with the following format (TIFF, JPG, PDF). ## Summary In AppEnhancer, Render Server fails to process file with the following format (TIFF, JPG, PDF). **AppEnhancer - Render Server fails to process file with the following format (TIFF, JPG, PDF).**   **Applies to** • AppEnhancer 25.2 • AppEnhancer 24.4 • AppEnhancer 24.2 • AppEnhancer 23.4 • AppEnhancer 23.2   **Summary** In **AppEnhancer**, **Render Server** fails to process file with the following format (**TIFF**, **JPG**, **PDF**).   **Cause** **AppEnhancer Render Server** does not support the processing of malformed or corrupted files.  The file must be valid and conform to its file type standard to be rendered successfully. **Resolution** To resolve this issue, determine how the file was originally created (e.g. from scanning or other digitizing utility) and verify the output has the expected specification for the file type. Corrupted or malformed files must be corrected by the original source application or by a third-party process before they are introduced to **AppEnhancer**. The **Render Server** will **not** repair or process these files. For example, a corrupted PDF can often be repaired by opening it in an application like Adobe Acrobat and then re-saving the file. This action can correct the file's structure. Similarly, malformed image files may need to be opened and re-saved using a dedicated image editor to correct any corruption. If you have many files that exhibit the same problem and they cannot be corrected by the source application, consider using a pre-processing tool such as **OpenText Output Transformation Server** (**OTS**) or similar, to correct them before they are added to **AppEnhancer**.   - [Tungsten (Kofax)](https://knowledgebase.metasource.com/tungsten-kofax?hsLang=en#main-content) - [Installation and Setup](https://knowledgebase.metasource.com/tungsten-kofax?hsLang=en#installation-and-setup) - [Troubleshooting](https://knowledgebase.metasource.com/tungsten-kofax?hsLang=en#troubleshooting) - [Updates](https://knowledgebase.metasource.com/tungsten-kofax?hsLang=en#updates) - [OpenText AppEnhancer (ApplicationXtender)](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#main-content) - [Installation and Setup](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#installation-and-setup) - [Basic Features](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#basic-features) - [Troubleshooting](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#troubleshooting) - [Updates](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#updates) - [System Requirements](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#system-requirements) - [Security](https://knowledgebase.metasource.com/opentext-appenhancer-applicationxtender?hsLang=en#security) - [OpenText Intelligent Capture (Captiva)](https://knowledgebase.metasource.com/opentext-intelligent-capture-captiva?hsLang=en#main-content) - [Installation and Setup](https://knowledgebase.metasource.com/opentext-intelligent-capture-captiva?hsLang=en#installation-and-setup) - [Troubleshooting](https://knowledgebase.metasource.com/opentext-intelligent-capture-captiva?hsLang=en#troubleshooting) - [PaperVision](https://knowledgebase.metasource.com/papervision?hsLang=en) - [OpenText OTS (Output Transformation Server)](https://knowledgebase.metasource.com/opentext-ots-output-transformation-server?hsLang=en#main-content) - [OTS](https://knowledgebase.metasource.com/opentext-ots-output-transformation-server?hsLang=en#ots) - [FileBound](https://knowledgebase.metasource.com/filebound?hsLang=en) [![2026 MetaSource Logo - Light Background](https://knowledgebase.metasource.com/hs-fs/hubfs/Images/Logos/2026%20MetaSource%20Logo%20-%20Light%20Background.png?width=226&height=29&name=2026%20MetaSource%20Logo%20-%20Light%20Background.png "2026 MetaSource Logo - Light Background")](http://www.metasource.com) [getsupport@metasource.com](mailto:getsupport@metasource.com) [(888) 634-7684](tel:18886347684) © 2025 MetaSource, LLC. 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