Tungsten (Kofax) Capture - Error Reboot Pending: You must reboot your system to continue the Capture installation
While installing Kofax Capture / Ascent Capture, you may encounter the following error: "Reboot Pending: You must reboot your system to continue the Capture installation"
Applies to versions:
All
Resolution:
1. Create a complete backup of your system.
2. Locate the following Registry Key:
• HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
3. Delete any "PendingFileRenameOperationn" - Example: Name PendingFileRenameOperation Type REG_MULTI_SZ Data: filepaths
4. You may also need to check for and remove Pending File Rename Operations in the following Registry Keys:
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
If the problem persists, try the following steps:
1. Either clear out the TEMP and TMP folders specified in the User Environment Variables OR Change the User's TEMP and TMP Environment Variables to point to a new (empty) temp folder with full permission.
2. Check for the existence of a folder named "$!$!$!$!" in the root folder, as well.
Afterwards you can start the installation again and the error message should no longer appear.