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OTS - Tomcat service will not start

Error when trying to start the Tomcat Service:  Windows could not start the Apache Tomcat

Versions: 
All supported versions

Cause:
An automatic update was installed for the Microsoft OpenJDK

Error:


Event Log Error:
The Apache Tomcat 9 OTS ots service terminated with the following service-specific error: Incorrect function.

Catalina Log Error:
WARNING ... ClassLoaderFactory.validateFile Problem with directory [C:\OTS_24.4\TomcatBase\ots\classpathFiles], exists: [false]

Resolution:
1. You must remove the existing Tomcat instance per the instruction included at the end of the install-service-ots.bat file.
2. In Designer, rerun the package and deploy the wizard. 
3. Rerun the install-service-ots.bat file as administrator. 
4. Set the correct credentials and startup properties.